- Ability to meet national and local targets for modernisation and service delivery.
- Technology aligned with service chain partners and managing improvements collectively.
- Delivers organisational intelligence and visibility, enabling organisations to manoeuvre to meet demand.
- Improved decision making and leadership.
- Methodology provides a framework for change.
- Accountability.
- Enables organisations to measure, analyse and manage performance.
- Best outcomes for citizens and businesses.
- Visibility through the service-chain – status of work in the process visible to everyone.
- Scaleable – designing the process so that adding capacity is straight-forward at the same time adaptable and so can respond to changes in policy and practices.
- Common and shared with few exceptions but with the flexibility to allow the separation of process and content.
- Enables public sector organisations to measure against KPIs and target improvements where needed.
- Integrated solutions deliver maximum efficiency savings.
- Delivers efficiency savings and improved productivity.
- Enhanced resource utilisation, by freeing-up resources.
- Improved productivity .
- Protects existing investments.
- Informed forecasting and purchasing decisions.
- Delivering integrated sustainable electronic services capturing managing information on evolving customer needs.
- Provides 360° view of citizen, so the right services can be targeted at the right people.
- Facilitates two-way engagement process.
- Enables organisations to integrate front and back office information and deliver a one-stop shop service.
- Building blocks towards Citizen Account.
- Enables organisations to achieve e-service delivery targets.
